We will provide you with a refund on your first monthly subscription payment if:
- After your online doctor consultation, you decide not to proceed with the treatment plan (you must email us at firstname.lastname@example.org no later than 48 hours after speaking with the doctor);
- The doctor decides it is not appropriate to provide a treatment plan to you;
- The treatment plan ordered is no longer available; or
- an incorrect treatment plan or pricing error is identified.
Choosing to NOT proceed after your online doctor consultation will terminate your monthly subscription. If your refund is approved, it can take up to 14 days to be completed. Due to state health regulations general medicines and prescriptions including any preparation that is taken orally cannot be returned / reused. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.
Following your video consult with the doctor, your treatment plan will be dispatched within two to five business days into the Australia Post Express network. General information about Australia Post’s delivery times and standards can be confirmed by clicking here.
Australia Post is a third party delivery provider engaged by Hairyhair and, as such, Hairyhair cannot be liable for any loss or damage (including but not limited to consequential loss) resulting from the conduct of Australia Post.
All parcels will be delivered to the provided address. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.